Once an order is placed and payment confirmed, the product is reserved exclusively for you and removed from availability for other customers. All sales are final — no change-of-mind returns, exchanges or cancellations. The one exception is a piece that arrives damaged or with a manufacturing defect, handled as set out below.
If something isn't right
In the rare event that a product arrives with damage sustained during transit or bearing a manufacturing defect, we will make it right. Here's how:
- Reach out — tell us within 48 hours of delivery with photographs. This window allows us to act quickly and resolve the matter without delay.
- Share clear photographs and a brief description of the issue — send them to support@sushmi.studio or via WhatsApp at +91 93901 81257.
- Our team will review your claim and respond within 1–2 business days.
- Once approved, we coordinate the return at our expense, and you choose an exchange for the same or a comparable piece, or a full refund.
The product must be returned in its original, unused condition — unworn, unwashed, and unaltered.
Items not eligible for return
To maintain the integrity of our handcrafted products, the following items cannot be accepted for return or exchange:
- Sarees accompanied by stitched blouses
- Items that have been worn, washed, or altered in any manner
- Pre-order or custom-made items, unless defective upon delivery
- Claims submitted beyond 48 hours of delivery
What we're unable to accept as grounds for return
Colour variance. Handwoven textiles are photographed under controlled lighting conditions. A variance of approximately 5% in colour may occur between the product as displayed on screen and the product as received, owing to differences in display calibration and the inherent nature of handcrafted goods. This is standard across the textile industry and does not constitute a defect. Should you, however, receive a product in an entirely different colour — for instance, having ordered a red saree and received a blue one — this shall be treated as a fulfilment error and resolved promptly.
Subjective expectations. Returns cannot be processed on the basis of personal perception, including assessments that the colour is “too bright”, “too dark”, or that the texture differs from expectation.
Price comparisons. We do not accept returns or exchanges based on price comparisons with other sellers. The quality, authenticity, and sourcing of products offered by third parties cannot be verified or equated with ours.
Change of mind. Once an order is placed and confirmed, it is considered binding. All sales are final — no change-of-mind returns, exchanges or cancellations.
Refund timeline
For approved damage or defect claims, the refund will be processed to the original payment method used at the time of purchase.
| Refund method | Processing time |
|---|---|
| Original payment method (UPI, card, net banking) | 5–7 business days |
| Store credit | Instant upon approval |
The 5–7 business day timeline is a standard payment gateway processing period. This duration is governed by the payment processor and your banking institution, and is not within our control.
International orders
This policy applies uniformly to international orders. For genuine damage or defect claims reported within 48 hours of delivery, we will coordinate resolution. Customs duties and import taxes paid by the buyer are non-refundable and remain the buyer's responsibility.
We're here to help
If anything about your order feels different from what you expected, don't hesitate to reach out within 48 hours of delivery:
Email: support@sushmi.studio
WhatsApp: +91 93901 81257